GrabCAD Community User Group

Sometimes i face the same problem. But now its working fine.

I have the same issue (can't view any model) since the new viewer was introduced...

I tried more than 7 times but never worked.

Have you tried informing to moderators.

Not yet.

I thought it was because of my internet connection, but now it seems it's not.

Yes you are correct. I sent personal message to Kesa but no response yet. Let see what Grabcad does.

Hello guys, now I can view any 3D model on viewer. It's working fine now. Have a check to it...

Yeah Ananth even I recently faced the same issue, maybe its their server problem or in computing. I tried reload viewer option its working.

Hello guys, we have looked into this issue but were not able to reproduce it. We're now asking for recommendations from web viewer provider company. We will get back to you as soon as we can!

Guys, problem might be a browser-specific of even browser-extension-specific. Please try using a different browser (or even a different computer) to avoid this.

If doesn't help, please enable the web browser console (in Google Chrome: right click - Inspect) so that error can be viewed. If any - please make a screenshot and give me a private message. Thank you!

I had same problem twice, but now it has been resolved. Thank you, if the same problem happens again, I will try this method and let you know personally. Thank you.

I have same problem for newly uploaded model. Other models shown correctly in 3D viewer.

The console from Chromium:

I'm sorry, the viewer is working -- you need to wait a long time to see the result.

3d viewer not working for me with newly loaded files (st, obj, wrl, I have tried several formats). I get this message.

This model does not appear to contain any geometry.

Failure reason: Unknown

Error reading model data from SCS file

I have checked and the files are OK, so.. any solution? Many thanks!

@Carlos

What software and year are you using ?

Does this still happen atm? Could you please check again?

I have checked it again and It is not working. I have problems with the new files since Wednesday the 12th of May. The 3D viewer of the Workbench only shows the files loaded before that date.

Now is working. I have reloaded the files and the viewer works fine. Thanks!

mine worked :-)

Hello, I am trying to view a 3D file with 3 different browsers: Firefox, Chrome and Opera ... none is working!!

Grabcad model

Trigger Slingshot

Trigger Slingshot scale 1 : 1

Specifically the last file (assembled)