3D Viewer for my account is not loading.

12 Aug, 2020 08:52 AM

Hello members, I recently found that 3D models are not being loaded properly but when I sign off from account 3D viewer works like charm. I have attached screen shot. What might be the issue. I request staff members to look into this problem. Does anyone face this kind of issue.

On my account (after 2-3 minutes):

After Signing out of my account:

MOHAMMED RIZWANUDDIN

Aug 12, 2020

Sometimes i face the same problem. But now its working fine.

Yahya T Khedr

Aug 13, 2020

I have the same issue (can't view any model) since the new viewer was introduced...

Ananth Narayan

Aug 14, 2020

I tried more than 7 times but never worked.

Ananth Narayan

Aug 14, 2020

Yahya T Khedr I have the same issue (can't view any model) since the new viewer was introduced...

Have you tried informing to moderators.

Yahya T Khedr

Aug 14, 2020

Ananth Narayan Have you tried informing to moderators.

Not yet.

I thought it was because of my internet connection, but now it seems it's not.

Ananth Narayan

Aug 15, 2020

Yes you are correct. I sent personal message to Kesa but no response yet. Let see what Grabcad does.

Ananth Narayan

Aug 18, 2020

Hello guys, now I can view any 3D model on viewer. It's working fine now. Have a check to it...

Vineeth Ganji

Aug 29, 2020

Yeah Ananth even I recently faced the same issue, maybe its their server problem or in computing. I tried reload viewer option its working.

Robert Juhansonstaff

Oct 8, 2020

Hello guys, we have looked into this issue but were not able to reproduce it. We're now asking for recommendations from web viewer provider company. We will get back to you as soon as we can!

Robert Juhansonstaff

Oct 14, 2020

Guys, problem might be a browser-specific of even browser-extension-specific. Please try using a different browser (or even a different computer) to avoid this.

If doesn't help, please enable the web browser console (in Google Chrome: right click - Inspect) so that error can be viewed. If any - please make a screenshot and give me a private message. Thank you!

Ananth Narayan

Oct 14, 2020

Robert Juhanson Guys, problem might be a browser-specific of even browser-extension-specific. Please try using a different browser (or even a different c...

I had same problem twice, but now it has been resolved. Thank you, if the same problem happens again, I will try this method and let you know personally. Thank you.

Aleksander Ugnenko

Mar 4

Robert Juhanson Guys, problem might be a browser-specific of even browser-extension-specific. Please try using a different browser (or even a different c...

I have same problem for newly uploaded model. Other models shown correctly in 3D viewer.

The console from Chromium:

Aleksander Ugnenko

Mar 5

I'm sorry, the viewer is working -- you need to wait a long time to see the result.

Carlos Serra

May 17

3d viewer not working for me with newly loaded files (st, obj, wrl, I have tried several formats). I get this message.

This model does not appear to contain any geometry.

Failure reason: Unknown

Error reading model data from SCS file

I have checked and the files are OK, so.. any solution? Many thanks!

CadCloud

May 17

@Carlos

What software and year are you using ?

Yasin Aydinstaff

May 18

Carlos Serra 3d viewer not working for me with newly loaded files (st, obj, wrl, I have tried several formats). I get this message.This model does not...

Does this still happen atm? Could you please check again?

Carlos Serra

May 18

Yasin Aydin Does this still happen atm? Could you please check again?

I have checked it again and It is not working. I have problems with the new files since Wednesday the 12th of May. The 3D viewer of the Workbench only shows the files loaded before that date.